Subject to the provisions of the Refund and Returns Policy, You may only return purchased Products purchased via the Website within 14 days from date of the Order conformation by contacting Us on returns@mgclothing.co.za, provided that the Products:
- are in their original purchased condition and packaging and have not been worn, used and/or are soiled;
- have the price (swing) ticket and waybill label(s) attached and have not been altered, repaired, incorporated or added to.
DEFECTIVE PRODUCTS
Products will not be regarded as defective where the fault in the Products results from normal wear and tear, negligence or damage arising from misuse and/or improper or inadequate care of the Products and/or where the Products have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
REFUNDS
Refunds will be made by crediting your original method of payment within 14 business days from the date that the Product has been returned to us.
If you paid the Product purchase price via EFT, we will require proof of your banking details and a copy of your identity document in order to verify your identity and banking details and process the refund. No cash refunds or immediate payment will ever be made.
Promotional items are final and cannot be refunded.
Items on sale can only be exchanged for the same (in case of a factory fault or defect) product, different color, different size, different design and/or another design of the same or more value (In the case where the price is different, the balance should be settled before the exchange is completed) but cannot be refunded.
RETURNS
To initiate a return, please complete the following steps:
Send your order confirmation email to returns@mgclothing.co.za this will help to indicate which product/s you would like to return. It may take up to 14 working days to process a refund. Returned products will be picked up from the same address in which it was delivered. The collection fee will be paid by the customer unless the fault is on our end.
After receiving the returned product, it takes between 3 to 5 working days to complete an exchange process.
All shipping costs are covered by the customer unless we are satisfied that an error (factory fault, factory defect, incorrect order, wrong size, wrong color) was committed by MG Clothing.
Order Cancellation
We will not charge a cancellation fee if we are unable to fulfill an order or if a delivery is delayed for more than 10 business days.
A 20% cancellation will be charged if it is the customer’s decision to cancel the order and MG Clothing didn’t contribute to it.